Solved: Issue with Tekla Identity Service causing authorization to Model...
2019-08-26 12:55 UTC Tekla Identity service and issue with user authorization solved. Tekla Model Sharing users can now login and start new sessions. 2019-08-26 11:40 UTC Tekla Identity Service having...
View ArticleCOMPLETED: Tekla Identity service maintenance break on Sunday 1st of...
During the Tekla Identity service break, the user profiles and online licenses are not available so logging into Model Sharing service is not possible.Time: Sunday 1st of September starting at 10:00 AM...
View ArticleRESOLVED: Issues with Trimble Identity service causing login failure
2019-09-03 15:51 UTC Trimble Identity Service resources updated and serving traffic. 2019-09-03 15:31 UTC Trimble Identity Service is scaling up. Login to Tekla Online services and Tekla Structures now...
View ArticleDone: Planned DNS update on Saturday 2019-09-28
Tekla Model Sharing service DNS records will be updated on Sat 2019-09-28 starting at 07:00 (UTC). No downtime is expected. Other time zones
View ArticleTekla Model Sharing service maintenance break on Saturday 26th of October...
Time: Saturday 26th of October starting at 10:00 AM (UTC+3)Expected downtime: 4 hoursThe service break will affect Tekla Structures versions 21.0, 21.1, 2016, 2016i, 2017, 2017i, 2018 and 2018i....
View ArticleCOMPLETED: Tekla Model Sharing service maintenance break on Saturday 26th of...
Time: Saturday 26th of October starting at 10:00 (UTC+3)Update: The maintenance finished at 12:20 UTC+3 Please note that a re-start for TS might be needed for a new connection to the Model Sharing...
View ArticleRESOLVED: Model Sharing service having issues to create new sessions
New sessions to Model Sharing service for TS 2018i and earlier are occasionally failing at the moment. Update 2019-10-29 08:51 UTC: We are scaling out the service message queue capacity now.
View ArticleRESOLVED: Model Sharing service failed to create new sessions 2019-11-05 at...
Starting from 03:30 UTC new session creation was failing. The issue is now resolved.
View ArticleWorkaround: License for Tekla Model Sharing temporarily unavailable for a...
Update 2019-11-28Relogin or waiting overnight has helped in some cases. Beside these there is workaround:Remove local files account.tekla.com.authorization and account.tekla.com.query (you can find...
View ArticleTekla Online licensing system - Maintenance break on Sunday 15th December
We will have a maintenance break in Tekla Online licensing system on Sunday, December 15th at 10:00 (UTC +02:00). Expected downtime is 2 hours, ending at 12:00 (UTC +02:00). During the maintenance...
View ArticleTekla Online licensing system - Maintenance completed on Sunday 15th December
Update 2019-12-16ATC maintenance completed. The service was out of reach between 10:32 and 11:39 UTC+02:00.We will have a maintenance break in Tekla Online licensing system on Sunday, December 15th at...
View ArticleFix on 2019-12-17: License for Tekla Model Sharing temporarily unavailable...
Update 2019-12-16We will deploy the fix to licensing system on Tue 2019-12-17 at 8:00 (UTC) No downtime is expected. We will monitor the situation closely.Update 2019-12-13We have identified a possible...
View ArticleIssue closed (License for Tekla Model Sharing temporarily unavailable for a...
Update 2019-12-20Root cause for the issue was identified in token management. The fix wax deployed on Dec 17th. Based on the detailed monitoring the fix successfully normalized the situation. Update...
View ArticleSOLVED: New session creation (login) to model sharing service failing...
New session creation (login) to model sharing service is failing occasionally.The problem is related to the underlying messaging services. We are investigating and solving the issue.Affected TS...
View ArticleIntermittent service failure 2020-01-22 between 11:26 and 11:44 UTC
2020-01-22 between 11:26 and 11:44 UTC the model sharing service had an intermittent failure because of the infrastructure update.
View ArticleSOLVED: Intermittent service failures 2020-01-28
2020-01-28 model sharing service facing intermittent service failures from 01:05 to 05:47 UTC.The issue was with the cache service. Reducing the load from the cache helped. We are still investigating...
View ArticleJoining to earlier than the latest model versions not working in certain cases
We have identified an issue in the Model Sharing service that in certain cases prevents joining to earlier than the latest version.This is happening when any later baseline version exists, than the...
View ArticleSOLVED: New session creation (login) to model sharing service failing...
New session creation (login) to model sharing service is failing occasionally.The problem is related to the underlying messaging services. We are investigating and solving the issue.Affected TS...
View ArticleSOLVED: Intermittent service failures 2020-01-28
2020-01-28 model sharing service facing intermittent service failures from 01:05 to 05:47 UTC.The issue was with the cache service. Reducing the load from the cache helped. We are still investigating...
View ArticleIntermittent service failure 2020-01-27 between 10:00 to11:05 UTC
2020-01-27 between 10:00 to11:05 UTC the model sharing service had an intermittent failure.
View Article
